TERMS & CONDITIONS
Welcome to Topdrugs.in! These Terms and Conditions govern your access to and use of the website https://topdrugs.in/ and the products and services offered. By accessing, browsing, or purchasing from this website, you agree to be bound by these terms.
1. Disclaimer: Not Medical Advice
The content on this website, including product descriptions, specifications, and other information, is for general informational and educational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment. You should always consult with a qualified healthcare professional or registered medical practitioner for any medical questions or concerns.
2. Eligibility and User Conduct
a. Eligibility: This website is intended for use by medical professionals, institutions, and individuals who are legally competent to form binding contracts under the Indian Contract Act, 1872. By using this website, you confirm you are at least 18 years old and competent to contract.
b. Professional Use: The products sold on this website are highly technical and are intended for use by qualified and licensed medical professionals only. By placing an order, you represent that you are a registered medical practitioner or are purchasing on behalf of a medical institution and have the necessary expertise to use the products.
c. Account Security: You are responsible for maintaining the confidentiality of your account information and password and for all activities that occur under your account.
3. Product Information and Pricing
a. Accuracy: While we strive to provide accurate product information, including descriptions, specifications, and images, we do not guarantee that all information is free of errors. Product specifications are subject to change without prior notice.
b. Pricing: All prices listed are in Indian Rupees (INR) and are inclusive of GST unless otherwise stated. Prices are subject to change without notice. The final price of your order will be confirmed at checkout.
c. Product Availability: All products are subject to availability. We reserve the right to limit the quantity of products we supply.
4. Order, Shipping, and Delivery
a. Order Acceptance: Your order is an offer to purchase a product from us. Order confirmation by us is acceptance of your offer. We reserve the right to refuse or cancel an order at our discretion.
b. Shipping: We will ship products to the address provided by you. Delivery timelines are estimates and not guaranteed. Delays may occur due to unforeseen circumstances, including but not limited to, shipping carrier delays, customs clearance, or other events beyond our control.
c. Risk of Loss: The risk of loss for all purchased products passes to you upon our delivery of the product to the shipping carrier.
5. Return, Refund, and Cancellation Policy
a. Cancellation: Orders may be cancelled before the product is shipped. Once an order has been shipped, it cannot be cancelled.
b. Returns: Due to hygiene, safety, and regulatory reasons, we have a strict no-return policy on most products once the package has been opened or the product has been used. Returns are only accepted for products with a major manufacturing defect and must be reported to us within 48 hours of delivery.
c. Refunds: Refunds for eligible returns will be processed after the returned item has been inspected and approved. The refund will be credited to your original payment method within 7-15 business days from the date of approval.
6. Limited Warranty and Liability
a. Warranty: Products sold on this website are subject to the manufacturer’s warranty, if any. We do not provide any separate warranty for the products.
b. Limitation of Liability: In no event shall Topdrugs.in or its owners be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the products. This includes, but is not limited to, damages from loss of profit, data, or business interruption.
c. Product Use: You are solely responsible for the proper use, maintenance, and handling of all products in accordance with the manufacturer’s instructions and professional medical standards.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Topdrugs.in or its content suppliers and is protected by Indian and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.
8. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of India. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in India.
PRIVACY POLICY
This Privacy Policy outlines how Topdrugs.in collects, uses, maintains, and discloses information from users of the website https://topdrugs.in/. This policy applies to the website and all products and services offered.
1. Information We Collect
We collect personal and non-personal information to provide you with a seamless and secure experience.
Personal Information: This includes information you voluntarily provide to us when you create an account, place an order, or contact us. This may include your name, email address, phone number, shipping address, and payment details. We may also collect professional details, such as your medical license number, to verify eligibility for certain products.
Non-Personal Information: We automatically collect data about your interactions with our website. This includes your IP address, browser type, operating system, and a record of the pages you visit. This helps us understand user behavior and improve our services.
Cookies: Our website uses cookies to enhance your experience. Cookies are small files placed on your device to remember your preferences and improve site functionality. You can manage your browser settings to refuse cookies, but some parts of the site may not work correctly.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process Orders and Transactions: We use your personal information to fulfill your orders, process payments, and ship products to you.
To Improve Customer Service: Your information helps us respond to your support requests more efficiently.
To Personalize User Experience: We use aggregated, non-personal data to understand how our users, as a group, use our services, which helps us improve the site.
To Send Periodic Emails: If you opt-in to our mailing list, we may use your email address to send you order updates, product information, and marketing materials. You can unsubscribe at any time.
3. How We Protect Your Information
We take data security seriously. We adopt appropriate data collection, storage, and processing practices and security measures to protect your personal information and transaction data against unauthorized access, alteration, disclosure, or destruction. Sensitive and private data exchange is handled over a secure SSL-encrypted communication channel.
4. Sharing Your Personal Information
We do not sell, trade, or rent your personal information to others. We may share your data with third-party service providers who assist us in operating our business and website, such as payment gateways, shipping companies, and IT support. These partners have access to personal information only as needed to perform their functions and are obligated to protect your data. We may also disclose your information to comply with legal obligations or to protect our rights or property.
5. Your Rights
You have the right to access, correct, or request the deletion of your personal data. You may also object to the processing of your data for marketing purposes. To exercise these rights, please contact us using the information below.
6. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we are protecting the personal information we collect.
SHIPPING POLICY
This Shipping Policy applies to all orders placed on the Topdrugs.in website. We are committed to delivering your medical equipment orders efficiently and securely.
1. Order Processing
All orders are processed within 1-3 business days of receiving your order confirmation. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email or phone if there is a significant delay in your order’s shipment.
2. Shipping Methods and Costs
We primarily use trusted third-party courier partners for all shipments within India. Shipping costs are calculated based on the total weight and dimensions of your order and your delivery location. The final shipping cost will be clearly displayed during checkout before you complete your purchase.
3. Estimated Delivery Time
Once your order has been shipped, the estimated delivery time is 5-7 business days for most locations within India.
Please note that this is an estimate. Actual delivery times may vary due to factors such as:
Delivery Location: Remote areas may require additional time.
Carrier Delays: Unforeseen delays with the courier service.
Customs or Local Regulations: For specific products.
4. Order Tracking
Once your order has been dispatched, you will receive an email and/or SMS notification containing your tracking number and a link to track your order. You can use this information to monitor the status of your shipment directly on the courier partner’s website.
5. Shipping Restrictions
We currently ship only within India. We do not offer international shipping. Please ensure your shipping address is complete and accurate to avoid any delays or failed deliveries.
6. Damaged or Lost Shipments
We take great care in packaging all products securely. If your package arrives damaged, please do the following:
Do not accept the delivery.
Immediately take a photo of the damaged package and its contents.
Contact our customer support team at [insert your customer service email here] within 48 hours of the attempted delivery.
If your order has not arrived within the estimated delivery time, please contact us so we can assist you in tracking it with our courier partner.
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RETURN & REFUND POLICY
Due to the nature of medical equipment and strict health regulations, we have a very specific Return and Refund Policy. We encourage you to read this carefully before making a purchase.
1. General Policy
Unless a product is defective, incorrect, or damaged upon delivery, all sales are final. We cannot accept returns for products that have been used, opened, or whose seals have been broken due to hygiene and safety reasons.
2. Return Eligibility & Process
A product is eligible for return only if it meets one of the following criteria:
Manufacturing Defect: The product has a significant manufacturing defect.
Transit Damage: The product was damaged during shipping.
Incorrect Product: You received a product other than what you ordered.
If your product meets one of these conditions, you must initiate the return process within 48 hours of delivery. To do so, please follow these steps:
Take clear photographs or a short video of the product and the outer packaging.
Contact our customer support team immediately at topdrugs@hotmail.com with your order number and the evidence of the defect or damage.
Await instructions from our team. Do not ship the product back to us without prior authorization.
3. Refunds
Once your return request has been approved, we will process a refund. The refund will be credited to your original payment method.
Refund Credit Timeline:
Please allow 7-15 business days for the refund to be processed and appear in your account.
This timeline is an estimate and may vary depending on your bank’s processing times.
4. Non-Refundable Items
Please be aware that the following items are not eligible for a return or refund under any circumstances:
Consumable products, such as Strips,Manforce product.
Any product with a broken or tampered-with seal.
Products that have been used or are not in their original, unopened packaging.
Products with damage that is a result of misuse or mishandling by the user.